Chief Customer Officers


Education and Training Requirements

High School

Prospective chief customer officers should take writing, English, speech, marketing, foreign language, social studies, and business classes in high school.

Postsecondary Education

There are no degrees yet that are geared toward aspiring chief customer officers, but many in the field have degrees in business administration, communications, public relations, marketing and related fields. Some employers prefer or require a master's degree in business administration. 

Other Education or Training

Trade associations often offer seminars, classes, and conferences, which can provide valuable learning opportunities. Many companies also have offer training and executive development programs.

Certification, Licensing, and Special Requirements

Certification or Licensing

There are no specific certifications or licensing requirements for chief customer officers. The Institute of Certified Professional Managers offers the certified manager certification for mid-level managers. Other similar certification programs are available from other professional associations.  

Experience, Skills, and Personality Traits

Forbes reports that 82 percent of chief customer officers have spent two years or less in the position and 55 percent have one year or less on the job. 

Typically, CCOs have worked approximately eight years at their companies before being promoted to their current job. Some individuals held prior positions as division presidents or general managers. Still others had experience in marketing, sales, or operations. 

Chief customer officers should be detail-oriented, creative individuals with experience planning, organizing, managing, and implementing projects. Strong leadership skills are essential. Exemplary written and verbal communication skills are required. A strong understanding and dedication to customer service is also necessary.