Insurance Policy Processing Workers


Employment Prospects


Approximately 308,800 insurance claims and policy processing clerks are employed in the United States. Insurance companies are the principal employers of insurance policy processing workers. These workers may perform similar duties for real estate firms and the government.

Starting Out

If you are interested in securing an entry-level position, you should contact insurance agencies directly. Jobs may also be located through help-wanted advertisements or by visiting industry-related Web sites.

Some insurance companies may give you an aptitude test to determine your ability to work quickly and accurately. Work assignments may be made on the basis of the results of this test.

Advancement Prospects

Many inexperienced workers begin as file clerks and advance to positions in policy processing. Insurance policy processing workers usually begin their employment handling more routine tasks, such as reviewing insurance applications to ensure that all the questions have been answered. With experience, they may advance to more complicated tasks and assume a greater responsibility for complete assignments. Those who show desire and ability may be promoted to clerical supervisory positions, with a corresponding increase in pay and work responsibilities. To become a claims adjuster or an underwriter, it is usually necessary to have a college degree or have taken specialized courses in insurance. Many such courses are available from local business or vocational colleges and various industry trade groups.

The high turnover rate among insurance policy processing workers increases opportunities for promotions. The number and kind of opportunities, however, may depend on the place of employment and the ability, training, and experience of the employee.

Tips for Entry

Find a part-time job that requires interaction with customers or the public; this will help you develop communication skills needed to work in insurance.

Visit the Web sites or local offices of some large insurance companies to learn more about their policies, business, and corporate culture. If possible, schedule an information interview with a representative.

Learn more about industry news and trends through professional organizations, such as the Insurance Information Institute.