High School

To become an ATM servicer, you should take all available high school computer science classes. Knowledge of and familiarity with computer languages will give you an edge as ATMs become more complex. Also take any electronics or mechanics courses your school offers, because ATM repair requires skills in both areas. By taking English courses, youll develop communication skills that will prepare you to deal with ATM service clients as well as supervise other technicians.

Postsecondary Training

First line technicians typically get their training on the job, but second line technicians often must have electronics experience before being hired. Most employers prefer an associates degree in electronics, or equivalent experience, in electronics or electronic equipment repair. Manufacturers of machines also provide training, and employers may require that technicians have an understanding of specific ATMs and data networks.

Electronics technology programs are available at community colleges and vocational schools and offer courses in such subjects as electrical circuits, technical mathematics, mechanics, electrical drafting, and industrial electronics.

Certification or Licensing

Various manufacturers, such as NCR Atleos, Triton Systems, and Diebold, offer certification in the use of their machines. This certification may be required by some employers. Some states also require that technicians driving armored trucks or carrying guns be licensed as security guards.

Some ATM servicers opt to become certified by the International Society of Certified Electronic Technicians (https://certifiedelectronicstechnician.org) and the Electronics Technicians Association International (https://www.etai.org). Contact these organizations for more information.

First line technicians do not need any previous experience, but those with prior experience in electronics are more likely to land jobs, earn higher pay, and get promoted.

Since ATM servicers handle other peoples money, trustworthiness and responsibility are key qualities. Employers will check your credit, background, and driving records and conduct polygraph and drug tests.

You will often be on call to service machines at odd or irregular hours, so employers will expect you to be dependable. You must also be able to work without close supervision. The most successful technicians are those who can closely follow all the required steps.

Analytical and problem-solving skills are important, and if you supervise other technicians, youll need people skills and the ability to coordinate the work of others. If you do second line service, youll need mechanical and computer skills. Finger dexterity and good vision are also important, given that you will be working with various tools and often looking at small components.