Customer Service Representatives


The ASP is an international membership organization for customer support managers and professionals.

4813 Roberts Drive
The Colony, TX 75056-1673
Tel: (505) 209-2426
Email: info@asponline.com


The CCI provides training, workshops, certification programs, and other resources to customer care professionals.

Tel: (404) 352-9291
Email: info@customercare.com


For information on certification, contact

7501 Lemont Road, Suite 345C
Woodridge, IL 60517-2677
Tel: (833) 200-4188
Email: info@serviceinstitute.com


HDI is an international association that offers membership, training, and certification to technical support professionals, including customer service representatives.

102 South Tejon Street, Suite 1100
Colorado Springs, CO 80903-2254
Tel: (800) 248-5667
Tel: (719) 955-8180
Email: support@thinkhdi.com


The mission of the ICSA is to advance, strengthen, and promote the professional customer service industry. It offers certification and other resources to customer service professionals.


The NCSA provides customer service education, development, and support in the United States. It is a clearinghouse for issues and trends in customer service.

8013 Nashua Lane
Orlando, FL 32817-1250
Tel: (866) 315-6272
Email: info@NationalCSA.com


This organization represents professionals working in customer care in all industries.

625 North Washington Street, Suite 304
Alexandria, VA 22314-1936
Tel: (703) 519-3700
Fax: (703) 549-4886
Email: socap@socap.org