High School

You can prepare for a receptionist or switchboard operator position by taking courses in business procedures, office machine operation, business math, English, and public speaking. You should also take computer science courses (such as word processing and spreadsheet application), as computers are used in nearly all offices.

Postsecondary Training

Most employees require receptionists to have a high school diploma. Some businesses prefer to hire workers who have completed post-high school courses at a junior college or business school. If you are interested in post-high school education, you may find courses in basic bookkeeping and principles of accounting helpful. This type of training may lead to a higher paying receptionist job and a better chance for advancement. Many employers require typing, switchboard, computer, and other clerical skills, but they may provide some on-the-job training, as the work is typically entry level.

Certification

Many community colleges and business and secretarial schools offer certificates in business or office operations. Contact schools in your area to learn about available programs.

Certification or Licensing

There are no certification or licensing requirements for receptionists. Those who wish to hone their skills and enhance their chances to secure work can receive certification from the National Association of Professional Receptionists (NAPR). Qualifications for the certified professional receptionist designation include one-year membership to NAPR, at least five years of relevant work experience, and a diploma or certificate from an accredited business or secretarial school, or continuing education certificates. The International Association of Administrative Professionals also provides certification to administrative professionals. Contact these organizations for more information.

No experience is needed to work as a receptionist, but those with prior work experience will increase their chances of landing a job, getting promoted, and possibly earning higher pay.

To be a good receptionist, you must be well groomed, have a pleasant voice, and be able to express yourself clearly. Because you may sometimes deal with demanding people, a smooth, patient disposition and good judgment are important. All receptionists need to be courteous and tactful. A good memory for faces and names also proves very valuable. Most important are good listening and communications skills and an understanding of human nature.