Virtually all toll collectors work for a government transport agency, be it local, state, or federal. State departments of transportation employ most toll collectors.
Contact state and local departments of transportation, highway agencies, or civil service organizations for information on education requirements, job prerequisites, and application materials. In those states that require qualification testing, potential applicants should also request information on test dates and preparation materials.
Advancement for toll collectors may take the form of a promotion from part-time to full-time employment, or from the late evening shift to daytime work. Collectors may also be promoted to supervisory or operations positions, with a corresponding increase in salary and benefits. Most promotions carry additional responsibilities that require further training. Some training may take place on the job, but certain management topics are best learned from an accredited college or training program. Workers who aspire to higher positions may wish to take courses in advance so they will be ready when openings occur. It is important to note that there are few managerial positions compared to the vast number of toll collectors employed—competition for advanced jobs is intense.
Tips for Entry
Read Tollways and International Tolling Newsletter (both available at https://www.ibtta.org/ibtta-publications) and TOLLROADSnews (https://tollroadsnews.com) to learn more about the field.
Talk to toll collectors about their work. Ask them for advice on breaking into the field.
Join unions to increase your chances of landing a job and receiving fair pay for your work.