Toll Collectors


Education and Training Requirements

High School

A high school diploma is required to work as a toll collector. Recommended high school courses include mathematics, speech, and English classes. These will help develop the communication skills—listening as well as speaking—that are important in the job of toll collecting.

Postsecondary Training

Toll collectors may have to pass a civil service exam to test their skills and aptitude for the job. When hired, they receive on-the-job training; no formal postsecondary education is required.

Certification, Licensing, and Special Requirements

Certification or Licensing

There are no certification or licensing requirements for toll collectors.

Other Requirements

Toll collectors typically must be 18 years old or older.

Experience, Skills, and Personality Traits

No experience is needed to work as a toll collector, but those with prior work experience will increase their chances of landing a job, getting promoted, and possibly earning higher pay.

Toll collectors are usually required to be at least 18 years of age, with generally good health and reasonable stamina and endurance. They must have good eyesight and hearing to determine a vehicle's class (and applicable toll), as well as to hear motorists' requests or supervisory instructions in the midst of heavy traffic noise. Manual dexterity in handling and organizing money and fare tickets, as well as giving change, is also important. Lost or confused motorists rely on the guidance of toll collectors, who should maintain a considerate and helpful attitude. They should also be perceptive and have professional work habits. As with all jobs, honesty is a requirement.