Hotel Concierges


Hotel Concierges


Concierges assist hotel guests and help make their stays pleasant and comfortable. Guests may use their services to book tours, airline reservations, or car rentals. Concierges are experts in what their particular city has to offer. Many times they may be asked to recommend restaurants, shows, or museums as well as give directions to other points of interest. Concierges may also be asked to plan cocktail receptions, dinner meetings, or small parties for hotel guests. There are approximately 13,420 hotel concierges employed in the Un...

Quick Facts


Median Salary



Employment Prospects



Minimum Education Level

High School Diploma



Previous customer service and planning experience required



Business Management


Personality Traits



The U.S. Department of Labor reports that hotel concierges earned mean annual incomes of $16.41 per hour (or $34,130 annually) in May 2018. Annual salaries for all concierges ranged from as low as $21,850 to more than $50,380. Les Clefs d'Or reports that salaries vary widely, depending on the hotel and the concierges' level of experience. Concierges employed by hotels typically receive benefits...

Work Environment

Most concierges have workstations, usually a desk or a counter, prominently situated in the main lobby. Concierges spend much of the day on their feet, greeting guests, making phone calls, running errands, or doing whatever it takes to make things happen. A considerable amount of time is spent in the field, trying out new restaurants, visiting museums, and researching new tours. Concierges need...


Job opportunities look bright for those interested in a concierge career. The U.S. Department of Labor predicts that employment for concierges will grow by 5 percent through 2028, or about as fast as the average for all careers. Busier lifestyles leave little time for mundane chores or last-minute details. Once shy of or intimidated by the concierge desk, savvy travelers now realize this is a f...