Mutual Fund Customer Service Representatives
Overview
Introduction
Customer service representatives use their communication and financial skills to assist potential and current mutual fund shareholders. They are also known as account managers, client relationship specialists, customer service associates, customer service representatives, financial representatives, investment solutions representatives, and shareholder services representatives. More than 2.9 million customer service representatives are employed in the United States; only a tiny fraction of this number work in the mu...
Quick Facts
Median Salary
Employment Prospects
Minimum Education Level
Experience
Skills
Personality Traits
Earnings
Mutual funds customer service representatives earned an average salary of $65,812 in 2024, according to a survey by Glassdoor.com. Earnings ranged from $51,000 to $86,000. The U.S. Department of Labor reported that customer service representatives who worked for firms that managed investment pools and funds earned an average salary of $51,920 in May 2023. Full-time customer service representati...
Work Environment
Many customer service representatives (CSRs) work in telephone call centers, which typically consist of a large room with dozens (or more) colleagues at small cubicles or in an open-floorplan setting. This environment can be crowded and noisy. Working as a CSR can be stressful as a result of interactions with dissatisfied or demanding customers and because many companies require CSRs to maintai...
Outlook
Employment opportunities for customer service representatives who work for firms that oversee funds, trusts, and other financial vehicles are expected to decline by 1.2 percent from 2023 through 2033, according to the U.S. Department of Labor. The growth of automated customer service that is powered by advanced artificial intelligence has resulted in fewer jobs for customer service representati...
