Mutual Fund Customer Service Representatives
Overview
Introduction
Customer service representatives use their communication and finance skills to assist potential and current mutual fund shareholders. They are also known as account managers, client relationship specialists, customer service associates, customer service representatives, financial representatives, investment solutions representatives, and shareholder services representatives. More than 2.9 million customer service representatives are employed in the United States; only a tiny fraction of this number work in the mutu...
Quick Facts
Median Salary
Employment Prospects
Minimum Education Level
Experience
Skills
Personality Traits
Earnings
Mutual funds customer service representatives earned average an average salary of $33,137 in May 2019, according to a survey by Glassdoor.com. Earnings ranged from $24,000 to $45,000. The U.S. Department of Labor reported that customer service representatives in all industries earned an average salary of $33,758 in May 2018. Full-time customer service representatives receive benefits such as h...
Work Environment
Many customer service representatives (CSRs) work in telephone call centers, which typically consist of a large room with dozens (or more) colleagues at small cubicles or in an open-floorplan setting. This environment can be crowded and noisy. Working as a CSR can be stressful as a result of interactions with dissatisfied or demanding customers and because many companies require CSRs to maintai...
Outlook
Employment opportunities for customer service representatives in general are expected to decline by 2 percent through 2028, according to the U.S. Department of Labor. The growth of automated customer service has resulted in fewer jobs for customer service representatives. However, some companies will continue to operate in-house service centers with personalized customer service, to set themsel...
