Insurance Claims Representatives
Overview
Introduction
Insurance claims representatives, or claims adjusters, investigate claims for personal, casualty, or property loss or damages. They determine the extent of the insurance companys liability and try to negotiate an out-of-court settlement with the claimant. There are approximately 345,900 insurance claims adjusters, appraisers, examiners, and investigators employed in the United States.
Quick Facts
Median Salary
Employment Prospects
Minimum Education Level
Experience
Skills
Personality Traits
Earnings
Salaries for those working in the insurance industry vary according to their position, experience, and education. The U.S. Department of Labor reports that insurance claims adjusters, examiners, and investigators earned a median annual salary of $66,790 in May 2019. Salaries ranged from less than $41,100 to $100,400 or more.
Insurance companies usually offer strong fringe be...
Work Environment
Inside adjusters work in offices, as do clerks and examiners. They work 40 hours a week and occasionally travel. They may work additional hours during peak claim periods or when quarterly or annual reports are due. Outside claims adjusters may travel extensively—sometimes hundreds of miles to different states to handle a claim. An adjuster may also be required to be on call 24 hours a day. Appr...
Outlook
Employment of claims adjusters, appraisers, examiners, and investigators is projected to decline by 4 percent from 2018 to 2028, according to the U.S. Department of Labor (DOL). Automation—such as computer software that can evaluate photographs of damaged property and calculate an estimated claim amount—will reduce the number of adjusters that will be needed in coming years.
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