Customer Success Managers
Overview
Introduction
Software as a service (SaaS) is a way of providing software applications to customers on demand. With this type of technology, software vendors may make the application available for download on their Web sites; the application may be sent to a user’s computer, laptop, tablet, smartphone, or other device; or the user may access and use the software via a cloud computing program. The customer pays a monthly, quarterly, or annual fee to use the software. Customer success managers (CSMs) are the primary point of contact between a SaaS ...
Quick Facts
Median Salary
Employment Prospects
Minimum Education Level
Experience
Skills
Personality Traits
Earnings
Customer success managers earned average salaries of $83,064 in 2024, according to ZipRecruiter.com. Earnings ranged from $32,500 to $140,000 or more. Senior customer success managers averaged $94,218 per year in 2024. Customer success managers also receive bonuses, commissions on sales, and profit sharing awards.
Benefits for CSMs depend on the employer; however, they usually include su...
Work Environment
Customer success managers work in typical office settings. Depending on their employer, they may travel occasionally or frequently to meet with clients.
A customer success manager at a large company may have anywhere from 20 to 150 customers, whom they must constantly stay in touch with and assist in order to retain their business. This can be stressful because of the heavy workload, exp...
Outlook
“The need for customer success experience in the next 10 years will grow exponentially as the world moves to subscription software models,” according to Gainsight, a well-known customer success platform provider. Statistics support this prediction. Worldwide revenue earned by software as a service providers was expected to reach more than $328 billion in 2024, a significant jump from $101 billi...
