Computer Support Specialists
Overview
Introduction
Computer support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Computer support specialists have different duties depending on whom they assist and what they fix or troubleshoot. They generally work with individuals, while computer network support specialists mainly work with other information technology professionals to provide technical help for a network. There are approx...
Quick Facts
Median Salary
Employment Prospects
Minimum Education Level
Experience
Skills
Personality Traits
Earnings
Median annual earnings for computer user support specialists were $59,240 in May 2023, according to the U.S. Department of Labor. Salaries ranged from $37,690 and $97,020 or more.
Computer network support specialists earned median salaries of $71,530 in May 2023. Ten percent earned $45,660, and 10 percent earned $121,920 or more. Fifty percent of computer network support specialists earn...
Work Environment
Computer support specialists work in comfortable business environments. They generally work regular, 40-hour weeks. For certain products, however, they may be asked to work evenings or weekends or at least be on call during those times in case of emergencies. Some Web sites may offer customer service hours in the evening. If they work for service companies, they may be required to travel to cli...
Outlook
Employment of computer support specialists is projected to increase 6 percent (faster than the average for all occupations) from 2023 to 2033, according to the U.S. Department of Labor (DOL). More support services will be needed as organizations upgrade their computers and software. Employment of support specialists in computer systems design and related firms is projected to grow at a whopping...