Chief Customer Officers
Overview
Introduction
Chief customer officers, also known as chief client officers and chief experience officers, attend to a companys customers as the most important asset of the business. They are part of the executive or "C" (corporate) suite in a company. Chief customer officers are responsible for the total relationship with an organizations customers and make sure that the company delivers a positive experience for every customer whether he or she wants information, is ordering products or services, dealing with problems, or in ne...
Quick Facts
Median Salary
Employment Prospects
Minimum Education Level
Experience
Skills
Personality Traits
Earnings
Chief customer officers earned average salaries of $151,203 in 2024, according to ZipRecruiter.com. Earnings ranged from $41,500 to $269,500 or more. Salaries are lower at small to mid-size companies. The city that paid the highest average salary for chief customer officers in 2024 was Santa Clara, California, at $182,414 per year.
Earnings vary by the CCOs specific job duties, geographi...
Work Environment
Chief customer officers hold senior level corporate jobs. They typically work in a comfortable office with modern technology and equipment. They spend a great deal of time in meetings, on the phone, and on the computer doing research. They may be required to travel to meet customers or partners in the business. As in many executive positions, CCOs often feel a lot of stress and pressure. Specia...
Outlook
The U.S. Department of Labor does not project job growth specifically for chief customer officers, but it predicts that employment for top executives will grow by 6 percent through 2033, which is faster than the average. It is difficult to predict future demand for chief customer officers. The position may not exist at small companies. It is more often found in large corporations. Growth will b...